At Nextpoint IS, we know that a proactive approach to maintaining a healthy system will save you money. We know that "one size" does not "fit all"; therefore, we customize our services with a tailored support program that meets your business needs and works with your budget. Our techs are also available to support you on an "as-needed" basis.

Here are some ways that Technical Support business:

Remote Support

Remote Support can be scheduled in advance for general maintenance or request on the spot for issue resolution. Our techs can connect to your systems remotely to maintain, troubleshoot issues and even make repairs. Remote support does not totally replace scheduled visits but, when used supplementally, can reduce your overall support cost. Remote support is billed in 15-minute increments.
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Priority Bench Support

When you drop a pc or laptop off at our Tukwila or Lynwood locations, you will receive quick and professional service. We call this Priority Bench service. Just how quick? Well, if you drop off your system by 1:00pm Monday through Saturday, you are guaranteed that someone will start working to resolve the problem that same day and an update provided by the end of day. Drop off your system after 1:00pm, and you are guaranteed to hear from us by noon on the next business day.
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Managed Service Agreements

At Nextpoint IS , we don't believe in the "one-size-fits-all" support relationship. A service agreement is designed to provide you with the level of service you need. We offer a menu of services and support hours and review them on a quarterly basis to ensure our valued clients are getting a proper level of service.
Nextpoint IS delivers
comprehensive
technical support 24
hours a day, 7 days a
week to its customers.